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Mystery Audit

How your customer perceives your service quality determines your customer satisfaction levels. It is the indirect, unsaid, un-explicit requirements of the customer which become the biggest “dis-satisfiers” for customer service and not what the customer states directly. You may like to create highest levels of customer delight by using DHC Mystery Audits Let us make the maximum out of winning. Use our mystery program. You win. The DHC Mystery Program is fundamentally designed to fulfill the high level business requirements of enhancing business and organizational performance. The structure of the DHC Mystery Program is created to understand the organizational need of improving business and relating them to key customer issues. We do it well. We do it better than others.

Mystery Audit Program is carried out by competent professionals who go through a qualification process on subject matter expertise, product knowledge, customer profiling and customer needs. Go for Mystery Audit Program and you will see the difference. Mystery Audit Program creates a significant impact that creates sustainable improvement in your customer Get bonded with the customer

In order to catalyze company’s operations and gain customer’ confidence in your services, we will provide you with perfect custom made Mystery Audit Program which will provide you with inputs for improvements.

Benefits of Mystery Audit

  • Get an Edge over Others
  • Mystery Shopping (customer experience evaluation)
  • Customer Satisfaction Survey (customer perception analysis)
  • Employee Satisfaction Survey (objective employee perception evaluation)
  • Enhance profitability – Make a Right Choice
  • A huge database of independent mystery auditors collected through emails, online resume submissions
  • Selection of the auditors based on the Experience, Interest, Past Profile
  • While selecting auditors management of impartiality is a major consideration
  • Independent auditor report verification and validation by the DQS Senior Auditors